Refund policy

[PLACEHOLDER: DRAFT. Fill in every placeholder, have this policy reviewed, then delete this line.]

Check before you pay

All orders are cash on delivery. When the rider arrives you may open the parcel and check your watch before paying. If the watch is the wrong colour, damaged or not what you ordered, you can refuse the parcel and pay nothing.

7-day exchange

You can exchange your watch within 7 days of delivery for a different colour or a replacement, as long as it is unused, undamaged and returned with the original box, warranty card and tags.

To start an exchange, message us on WhatsApp at [PLACEHOLDER: WhatsApp number] with your order number and a photo of the watch.

Return delivery for exchanges: [PLACEHOLDER: who pays return delivery, e.g. free if the item is faulty or wrong, otherwise PKR ___ paid by the customer].

Refunds

Because you only pay after checking your watch, most issues are solved with an exchange. If an exchange is not possible, we refund the amount you paid by [PLACEHOLDER: bank transfer / JazzCash / Easypaisa] within [PLACEHOLDER: number] working days after we receive and inspect the watch.

1-year movement warranty

Every watch carries a 1-year warranty on the movement from the date of delivery. It covers manufacturing faults in the movement. It does not cover [PLACEHOLDER: exclusions, e.g. glass, strap, battery, accidental damage, water damage beyond the rated resistance, or repairs by anyone else].

To claim, message us on WhatsApp with your order number and warranty card. [PLACEHOLDER: how claims are handled, e.g. repair or replacement, and who pays delivery].

Contact

[PLACEHOLDER: business name], [PLACEHOLDER: address]. WhatsApp: [PLACEHOLDER: number]. Email: [PLACEHOLDER: email].